Frequently Asked Questions

I ordered the wrong color of fabric cover, can I return it?
Our fabric covers are non-returnable due to their custom nature with the media and labor required to produce. Each cover is made-to-order with the colors selected at the time of purchase. Covers are non-returnable and non-refundable. Please refer to our return policy for more information.

I changed my mind, can I modify or cancel my order?
Most sales are final. Some exceptions apply, please read paragraph “Exceptions”, in our Return policy page.
Our items are made-to-order. Therefore we accept no exchange or return once your order has been sent to production.
After you placed your order, usually within 24 hours, we will send you a confirmation (please check your junk/spam inbox) that your order has been received and placed with our warehouse. If you wish to make a modification to your order or cancel it, you must contact us as early as possible. Upon the status of your order (if it hasn’t been sent to production or shipped yet), we may be able to meet your demand.

What are my payment choices?
We accept most major Credit Cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay.

What shipping carrier do you use?
We use FEDEX, DHL and FAREX for international shipping, UPS and USPS for national shipping (depending on the item purchased). Please check on the item product page to know which carrier we are using. Please note we may use another carrier of our choice, at our discretion. You will be notified of which company carries your package when we send you the tracking number. If you haven’t received a tracking number, please let us know, we will be happy to provide it as long as it as been shipped yet. You may also check your spam/junk inbox.

How much is shipping?
All shipping rates reflected in your cart are calculated using your shipping address and our carriers’ rates.

I placed my order. What should I expect now?
After payment is received and completed, you will receive a confirmation email (within 24 hours) stating your order has been placed and sent to production.
Once the order has been produced, it will be transferred to the carrier who will issue a tracking number. We will then send it to you with a direct link you can check for online updates. Please note that once your package is at the carrier’s, it is the carrier’s responsibility to respect the shipping delays. Note that during a pandemic, longer delays can be expected. Don’t hesitate to contact us, should you need more information.

To which countries do you ship?
So far, we can ship all our products nationwide to USA and a large selection of products to Canada, France, Mexico, Puerto Rico.

My country is not listed, what can I do?
If you wish to order and don’t see your country in the list, please let us know by email.

How long will my order take to be delivered?

We ship most of our items via UPS Ground, DHL and FEDEX. Small items (such as transparent clips) are shipped to US addresses via USPS.
Items shipped via UPS Ground usually take between 2 and 4 business days after your order is sent to carrier, based on your shipping address. If you order a customized item such as a colored fabric pillowcase, please consider 2 more business days for printing before your package gets shipped. A rush printing option may be available for your item and will save you 1 business day.
Items shipped via international carriers such as FEDEX, FAREX or DHL will take approximately 10 to 15 business days after payment is received.

I need a fast delivery. What are my options?
For items shipped via UPS Ground
If UPS Ground won’t get your order there on time, we can upgrade your shipping to one of the following: UPS 3 Day Select, UPS 2nd Day Air, UPS 2nd Day Air A.M, UPS Next Day Air Saver, UPS Next Day Air, UPS Next Day Air Early A.M. Please contact us via contact@miamieventdecor.com BEFORE PLACING YOUR ORDER and we will let you know the extra shipping charge based on your order.

For items shipped via International carrier (FEDEX, FAREX or DHL)
You can reduce the shipping delay by up to 3 to 5 business days by adding the FAST SHIPPING option. Don’t hesitate to contact us at contact@miamieventdecor.com, should you need assistance with it.

Can I pick up my order?
We do not offer pick ups. You can place your order directly from our website. We will ship it to your address once it is ready.

I would like to place a large order, what should I do?
To place a large order, simply send us an email at contact@miamieventdecor.com with the items and quantities you need. Please mention if you have an ideal hand-in date. Based on your order, we will send you a quote, including a discount.

I received my order but it is damaged, what can I do?
If an item arrives damaged, please notify us as soon as the item arrives, up to 5 days of receipt.
Please submit a photos and/or a videos showing the damage as well as your order number to: contact@miamieventdecor.com. We will then advise on the process to follow (we’ll send you a return shipping label, as well as instructions on how and where to send your package for a replacement).